FedEx Express Strengthens its Cross-Border E-commerce Capabilities

FedEx Express Strengthens its Cross-Border E-commerce Capabilities

Hong Kong SAR, China, Sept 2, 2021 — FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, announced the launch of FedEx® International Connect Plus (FICP), a new FedEx Express International, day-definite, e-commerce shipping service that combines competitive speed with attractive prices, in the Asia Pacific, Middle East and Africa (AMEA) region.

The launch of FICP further enhances FedEx e-commerce capabilities as businesses are increasingly looking for more diversified, cost-effective solutions to meet consumers’ ever-changing needs. According to Deloitte, consumers today prioritize not just products but a holistic, end-to-end shopping experience. Shipping costs and delivery options are two of the most significant drivers of cart abandonment – about 40% of consumers won’t complete checkout if the delivery costs are too high. Another 10% will abandon their cart if a package cannot be delivered on time or flexible delivery options are not available.[1]

With FICP, e-tailers across ten markets including Australia, Hong Kong, India, Japan, mainland China, Malaysia, Singapore, South Korea, Taiwan, and Thailand are now empowered to provide their customers with an international shipping solution with prices that offer value-for-money, while ensuring shipments will be delivered within 1 to 5 business days* within AMEA**.

This new service comes with the reliability of FedEx international, day-definite delivery service, coupled with its customs clearance expertise. It is further supported with capabilities including tracking, sending out notifications to receivers and flexibility to change delivery options via FedEx Delivery Manager®, which gives e-tailers’ customers more visibility, control, and convenience over their online orders.

Key benefits of FICP for e-tailers and their customers include:

Greater value – The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers get value for money by matching attractive prices with their specific delivery needs.

Flexibility and control – Besides home delivery, the FICP service enables e-tailers to give their end-customers the flexibility to pick up their package from hundreds of available pick-up locations nearby, and the option to change delivery date and location.

Seamless Integration – Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.

Peace of mind – FedEx extensive parcel tracking capabilities gives e-tailers and customers visibility throughout the entire delivery journey.

Digital retail sales in the Asia-Pacific reached nearly USD $2.9 trillion in 2021[2], as mainland China and India continue to lead the e-commerce sales across the region. This growth has led e-tailers to adapt and meet consumer expectations in this post-pandemic, digital-first era to reimagine their physical assets and make significant upgrades to their current logistics networks[3].

“Building a robust e-commerce ecosystem is a top priority for us at FedEx. With FICP, we have an ideal solution for businesses to meet heightened expectations of consumers for reliable, and economical delivery services,” said Kawal Preet, president of the Asia Pacific, Middle East, and Africa (AMEA) region at FedEx Express. “By providing businesses with a broader range of shipping solutions, we help them accelerate their cross-border e-commerce offerings and connect to more online shoppers across the Intra-AMEA markets.”

[1] https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology/us-deloitte-digital-commerce-transformation.pdf

[2] https://www.emarketer.com/content/top-global-ecommerce-markets

[3] https://www.forbes.com/sites/michelleevans1/2021/01/19/five-e-commerce-trends-that-will-change-retail-in-2021/?sh=1e6e77c11435